Frequently asked questions

Order by 2pm, Monday to Friday, and we dispatch the same day for next working day delivery to mainland UK. Orders placed after 2pm, at weekends or on bank holidays are dispatched on the next working day. The exact delivery date is shown on every product page and in your basket.

Yes, delivery is free to mainland UK addresses. Some areas, such as the Scottish Highlands, Scottish islands, Northern Ireland, the Isle of Wight and the Channel Islands, have a delivery charge that depends on the size and weight of your order. You will see the exact cost at checkout once you enter your postcode, before you pay.

No, this shop delivers within the UK only. For other countries, please visit the K-Sport shop for your country.

Your order is delivered by a professional courier. As soon as it leaves our warehouse you receive a dispatch email with a tracking link.

We dispatch Monday to Friday and deliveries take place on working days. Weekend delivery is not guaranteed.

Yes. Larger products such as racks, outdoor calisthenics equipment and swings are packed in 2 or 3 boxes, and these can arrive separately, usually within 1 to 2 working days of each other. If part of your order has not arrived 2 working days after the first box, please contact us.

The courier delivers to your front door. Some products are heavy, so we recommend having a second person ready to help carry the boxes in.

The courier will leave a card or a message explaining how to rebook delivery or collect your parcel from a local depot.

Tracking can pause while the parcel is moving between depots. If it has not changed for 3 working days, please contact us with your order number and we will chase the courier.

No, all orders are delivered by courier. We do not have a showroom or a collection point.

Check your junk or spam folder first. If it is not there, contact us with your name and the email address you used, and we will resend it.

Yes, if we hear from you before your order is dispatched. Because orders placed before 2pm are often dispatched the same day, please contact us as soon as possible. Once dispatched, you can return the item under our free 30-day returns policy.

No, you can check out as a guest. With an account you can see your order history and check out faster.

Yes. All prices include VAT. If you need a VAT invoice for your business, reply to your order confirmation or contact us with your order number.

Yes. You have 30 days from the day you receive your order to return it. The item must be unused, not assembled and in its original packaging.

Fill in the Returns & Complaints form with your order number, or email info@k-sport-uk.co.uk. We then send you a prepaid return label and instructions. Please do not send anything back before you have received them.

We do. Returns are free: we send you a prepaid return label, whatever the reason for your return.

We refund you within 10 working days of receiving and checking the returned item, to the payment method you used. Your bank may take a few extra days to show it on your account.

The quickest way is to return the item you have and place a new order for the one you want.

Please check your delivery as soon as it arrives. If anything is damaged, take photos of the item and the packaging and send them to us within 48 hours using the Returns & Complaints form or by email, with your order number. Please keep the packaging and do not send anything back until we reply. We will arrange a replacement part, a replacement product or a refund.

First check whether all boxes of your order have arrived, as larger products come in several packages. If a part is still missing, send us your order number, a photo of the parts list from the instructions and the part that is missing. We send replacement parts free of charge.

Parts that are missing or damaged on delivery, or that fail within the warranty period, are replaced free of charge. For parts needed after the warranty has ended, please contact us and we will check what we can supply.

All K-Sport products come with a 24-month manufacturer's warranty from the date of delivery. If a manufacturing defect appears in this time, we repair or replace the product free of charge. This is in addition to your statutory rights.

Normal wear and tear (for example on upholstery, grips or cables), damage from incorrect assembly, overloading beyond the maximum load stated on the product page, modifications such as shortening or drilling, and rust caused by using indoor equipment outside or in damp conditions.

Use the Returns & Complaints form, select "Complaint" and describe the problem with your order number and photos. We usually reply within 1 working day.

Most products arrive flat-packed and need to be assembled by you. Instructions are included in the box. Bars, plates and attachments are ready to use.

No, tools are not included. The tools you need, usually 13 mm or 17 mm spanners, are listed in the instructions and on the product page under "Assembly & Contents".

Most products take 30 to 90 minutes. For larger items like squat racks, power towers and outdoor calisthenics equipment we recommend 2 people.

Wall-mounted products need to be fixed to a solid brick or concrete wall, not plasterboard. Outdoor equipment needs to be anchored securely as described in its instructions. For our swings we offer the Swing Anchors Set.

The maximum load is listed for every product on its product page under "Technical Details". It includes your body weight plus any weights you use. Please never exceed it.

It depends on the product. Our powder-coated steel equipment, such as outdoor pull-up bars, calisthenics stations, swings and parallel bars, is made for outdoor use. Anything with upholstery, such as weight bench cushions and pads, should be used and stored indoors. If you are unsure about a product, check its product page or ask us.

No. Changing the frame affects its stability and safety, and voids the warranty. We do not make custom sizes.

Each product is available in the colour shown on the product page.

Visa, Mastercard, American Express, Maestro, PayPal, Apple Pay, Google Pay, Shop Pay and Klarna. All payments are processed securely at checkout.

Yes, with Klarna or PayPal you can spread the cost. The available options are shown at checkout.

Your payment is taken when you place your order.

We do not run standing discount codes. Sign up to our newsletter to hear about offers and new products first.

K-Sport designs and manufactures home gym and garden fitness equipment in the EU and sells it directly, without a middleman. K-Sport UK LTD. is the UK company serving customers in England, Scotland, Wales and Northern Ireland.

Our products are made in the EU. Buying direct from the manufacturer keeps prices fair and supply chains short.

Email info@k-sport-uk.co.uk, use our contact form or call 0800 014 9512 (Monday to Friday, 9am to 5pm). We reply to emails within 1 working day. For order questions, please always include your order number.

K-Sport UK LTD., Unit 16 Fleets Industrial Estate, Poole, BH15 3SU. This address is for returns that we have approved only. Please contact us before sending anything.